JOB DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide etc) gathering TNI; enabling module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions would include coaching and mentoring of the associates
policyholders Contribute to an environment of accountability, collaboration and teamwork Basic ability to policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing policyholders Contribute to an environment of accountability, collaboration and teamwork Basic ability to policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. § Solid cr
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. § Solid cr
JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as pe
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionali
production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12
production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12
JOB DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide etc) gathering TNI; enabling module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions would include coaching and mentoring of the associates
JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining ac