Call Centre Agents Required For Cellular Campaign Jobs in South Africa
Executive Cape Town
Exl
Cape Town Region
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action incoming queries, making required negotiations, updating the system, taking required action and escalation months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating updating the system, taking required action and escalation handling. Delivering results as per Service Level
share this job on whatsappExecutives|sa Cape Town C40
ExlCape Town Region
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action incoming queries, making required negotiations, updating the system, taking required action and escalation months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating updating the system, taking required action and escalation handling. Delivering results as per Service Level
Senior Executive George
ExlEden
Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors real-time while tracking, documenting and communicating agent activity on multiple lines of businesses • Adjusts on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective Workforce Management • Dialer experience for outbound campaigns a must • Excellent skills in scheduling and real-time Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors
Senior Executive
ExlEden
Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors real-time while tracking, documenting and communicating agent activity on multiple lines of businesses • Adjusts on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective Workforce Management • Dialer experience for outbound campaigns a must • Excellent skills in scheduling and real-time Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors
Assistant Manager Cape Town
ExlCape Town Region
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity interpersonal relationships - Required Demonstrated reasoning skills - Required Strong ability to communicate written and verbal - Required Ability to adapt in a changing work environment - Required Computer skills, Point, etc. - Required Education: Minimum of Matriculation Work Experience Requirements: 4-6 years of of Internation Call Centre / BPO experience in insurance, sales & service, handling voice and queries
Assistant Manager
ExlCape Town Region
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity interpersonal relationships - Required Demonstrated reasoning skills - Required Strong ability to communicate written and verbal - Required Ability to adapt in a changing work environment - Required Computer skills, Point, etc. - Required Education: Minimum of Matriculation Work Experience Requirements: 4-6 years of of Internation Call Centre / BPO experience in insurance, sales & service, handling voice and queries
Assistant Manager
ExlCape Town Region
oversee or coordinate the different training requirements for the program and its projects in the assigned coach, and mentor trainers to help develop the required skill sets Develop training materials, activities Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related mentoring & providing assistance and support when required. Subject Matter Expert for the purpose of handling
Assistant Manager Cape Town
ExlCape Town Region
oversee or coordinate the different training requirements for the program and its projects in the assigned coach, and mentor trainers to help develop the required skill sets Develop training materials, activities Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering by the AM and monthly evaluation of performance. Agents for the purpose of up skilling them on process-related mentoring & providing assistance and support when required. Subject Matter Expert for the purpose of handling
Senior Executive - Real Time Analyst NEW
ExlCape Town Region
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective
Senior Executive Analyst Cape Town NEW
ExlCape Town Region
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective
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