manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor for immediate changes Staff the appropriate number of agents at the proper time based on recent/historical scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor for immediate changes Staff the appropriate number of agents at the proper time based on recent/historical scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the skills Help staff maintain the right values and following EXL policies and procedures Own Time management the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the
the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the skills Help staff maintain the right values and following EXL policies and procedures Own Time management the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews other essential function that may occur from time to time as directed by the Supervisor Knowledge of the
of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses
of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses
adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing • must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent
adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing • must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent
Provide technical and functional guidance to other staffs. Provide high quality customer support throughout and budget. Troubleshoot production problems in a timely manner. Stay updated with the latest technological Provide technical and functional guidance to other staffs. Provide high quality customer support throughout and budget. Troubleshoot production problems in a timely manner. Stay updated with the latest technological
Provide technical and functional guidance to other staffs. Provide high quality customer support throughout and budget. Troubleshoot production problems in a timely manner. Stay updated with the latest technological Provide technical and functional guidance to other staffs. Provide high quality customer support throughout and budget. Troubleshoot production problems in a timely manner. Stay updated with the latest technological