with Global Leadership Development and Talent Management leader. The incumbent will be responsible to develop solutions followed by flawless execution. Manage niche enterprise level initiatives, collaborate compelling employer brand, hire Management Trainees. And lead 9 months of EXL Management Trainee Program. This also be responsible for managing the Leadership Development portfolio from Training Need Analysis to Program curation to Training delivery on companywide behavioral curricula for middle to senior level managers and conduct
education. RESPONSIBILITIES Role/Responsibility • Manage teams and ensure quality and productivity targets Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers and consequently education. RESPONSIBILITIES Role/Responsibility • Manage teams and ensure quality and productivity targets Assistant Managers • Conduct quarterly and annual appraisals of agents and Assistant Managers and consequently
analyzing reports for the purpose of performance management of the team and reporting back to the clients to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters analyzing reports for the purpose of performance management of the team and reporting back to the clients to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters
inputs on process and system to the team Meeting the SLA Targets Team management and Transaction/Call regulations and information security standards Management reporting and oversight Driving Quality initiatives Operations Managers, AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting inputs on process and system to the team Meeting the SLA Targets Team management and Transaction/Call regulations and information security standards Management reporting and oversight Driving Quality initiatives
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring their performance Provide inputs on process and system to the team QUALIFICATIONS Qualifications: Customer achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call their performance Provide inputs on process and system to the team QUALIFICATIONS Qualifications: Customer
hands-on experience of migrating processes Program Management experience of a small to medium size engagement hands-on experience of migrating processes Program Management experience of a small to medium size engagement
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other standards in claims management. QUALIFICATIONS Minimum 3 years BPO operations management experience Must etiquette Ability to multi-task, prioritize and manage daily work activities ABOUT US EXL is the indispensable Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence
will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with initiatives • Absence and timekeeping and behavioral management of reportees JOB DESCRIPTION Responsible for will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with
Functions Help the Training Manager oversee or coordinate the different training requirements for the skill sets Develop training materials, activities, and assessments. Facilitate training classes as needed the Training Manager gather, measure, and analyze data to gauge the effectiveness of the training program interviews and strengthen bench resources through the Training Apprenticeship Program Protects the confidentiality knowledge transfer Quality content development Training Quality Module Adherence Attendance Schedule Adherence
usage and email access SETA process and online systems SDF experience Process Specific Skills Content usage and email access SETA process and online systems SDF experience Process Specific Skills Content