JOB DESCRIPTION • Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors all dialer activities and leads while ensuring adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent acti
JOB DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide etc) gathering TNI; enabling module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions would include coaching and mentoring of the associates
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionali
JOB DESCRIPTION • Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors all dialer activities and leads while ensuring adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent acti
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionali
JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as pe
JOB DESCRIPTION Assist Operations team with performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template and tracker creation Scorecards and dashbo
production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12
production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12
JOB DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide etc) gathering TNI; enabling module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions would include coaching and mentoring of the associates