Telesales Agent Customer Service Agent Jobs in South Africa
Us Customer Service Representatives
Exl
Cape Town Region
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative Experience of up to 1 year, preferably in a customer service environment Some post High School education education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and items in a timely manner. Deliver highly positive service experiences consistent with our key performance
share this job on whatsappExecutives - Us Customer Service
ExlCape Town Region
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi as all other correspondence on claims Focus on Customer Satisfaction, rapport building, effective communication
Customer Service Representative Cape Town
ExlCape Town Region
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative Experience of up to 1 year, preferably in a customer service environment Some post High School education education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and items in a timely manner. Deliver highly positive service experiences consistent with our key performance
Developer - Integration Services
ExlCape Town Region
various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our twenty years of experience in delivering business services, garnering stellar client references, and maintaining various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into
It Service Delivery Manager Cape Town
ExlCape Town Region
client facing role that ensures a seamless IT Service Management, helping business growth and creating Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) client facing role that ensures a seamless IT Service Management, helping business growth and creating Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats)
Manager
ExlCape Town Region
more than 200 countries • To check and verify customers' credentials and feed them correctly in database highlight fraudulent/fake/forged documents • To meet Service Level Agreement, AHT and quality targets • To report levels • Improvement in quality and productivity • Customer Satisfaction Any other essential function that of agents and Assistant Managers and consequently make development plans for them • Mentor Agents and more than 200 countries • To check and verify customers' credentials and feed them correctly in database
Manager Cape Town
ExlCape Town Region
more than 200 countries • To check and verify customers' credentials and feed them correctly in database highlight fraudulent/fake/forged documents • To meet Service Level Agreement, AHT and quality targets • To report levels • Improvement in quality and productivity • Customer Satisfaction Any other essential function that of agents and Assistant Managers and consequently make development plans for them • Mentor Agents and more than 200 countries • To check and verify customers' credentials and feed them correctly in database
Senior Executive - Real Time Analyst
ExlCape Town Region
DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day Communicate effectively with internal and external customers. Perform other duties and assignments as directed Ability to scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems such as eWFM immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day
Senior Executive Analyst Cape Town
ExlCape Town Region
DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day Communicate effectively with internal and external customers. Perform other duties and assignments as directed Ability to scrub, dissect, and shape data, and create custom reports. Knowledge on WFM systems such as eWFM immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day
Assistant Manager Cape Town
ExlCape Town Region
unfamiliar industry Prioritizing customer needs Strong customer service focus Ability to do research and logically Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our
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