inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims when to make decisions independently and when to collect more information or involve others. Commits to adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other responsible for managing both inbound and outbound calls, as well as other correspondence related to claims when to make decisions independently and when to collect more information or involve others. Commits to
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims when to make decisions independently and when to collect more information or involve others. Commits to adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other responsible for managing both inbound and outbound calls, as well as other correspondence related to claims when to make decisions independently and when to collect more information or involve others. Commits to
real-time while tracking, documenting and communicating agent activity on multiple lines of businesses • Adjusts real-time while tracking, documenting and communicating agent activity on multiple lines of businesses • Adjusts
real-time while tracking, documenting and communicating agent activity on multiple lines of businesses • Adjusts real-time while tracking, documenting and communicating agent activity on multiple lines of businesses • Adjusts
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity