DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative Experience of up to 1 year, preferably in a customer service environment Some post High School education preferred preferred Excellent telephone etiquette and service delivery skills Strong communication skills and effective Excel, etc.) Able to commit to the entirety of the training program and work within a structured operation
MS System Center Operations Manager (SCOM) IT service delivery (ITIL) Intune Microsoft System Center Enrollment Service ITSM ticket management (ServiceNow) Workstations WSUS - Windows Server Update Services Software industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining MS System Center Operations Manager (SCOM) IT service delivery (ITIL) Intune Microsoft System Center
DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide updates and evaluating the effectiveness of the training programs. The primary interactions would include attending the training apart from periodic reporting of all the above to the Operations owner /Training leader /Ability to: Assess process-training needs. Deliver presentations or training using acceptable methods and 12 months of training experience in BPO / Utilities industry. Prior exposure to training shall be preferred
DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide updates and evaluating the effectiveness of the training programs. The primary interactions would include attending the training apart from periodic reporting of all the above to the Operations owner /Training leader /Ability to: Assess process-training needs. Deliver presentations or training using acceptable methods and 12 months of training experience in BPO / Utilities industry. Prior exposure to training shall be preferred
responsible for facilitating leadership development trainings including interventions on Operations Management years of experience in leadership development training delivery • Must have at least 5 years of experience facilitation of functional trainings, leadership development programs and training management • Good understanding in Excel, Power point, with ability to manage training related MIS, dashboards, databases and reporting responsible for facilitating leadership development trainings including interventions on Operations Management
responsible for facilitating leadership development trainings including interventions on Operations Management years of experience in leadership development training delivery • Must have at least 5 years of experience facilitation of functional trainings, leadership development programs and training management • Good understanding in Excel, Power point, with ability to manage training related MIS, dashboards, databases and reporting responsible for facilitating leadership development trainings including interventions on Operations Management
expierence of Dynamics 365 for Sales, Customer Service, Marketing, Portals Professional expierence in project Support and advice for the Product Owner Training / Education ABOUT US EXL is the indispensable industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining expierence of Dynamics 365 for Sales, Customer Service, Marketing, Portals Professional expierence in
DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative Experience of up to 1 year, preferably in a customer service environment Some post High School education preferred preferred Excellent telephone etiquette and service delivery skills Strong communication skills and effective Excel, etc.) Able to commit to the entirety of the training program and work within a structured operation
SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance to external Productivity Measures Process Specific Skills • Service Level Targets • Wide Insurance knowledge base • Prioritizing stake holders needs • Strong customer service focus Soft Skills (Minimum) • Good verbal and written industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining
SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance to external Productivity Measures Process Specific Skills • Service Level Targets • Wide Insurance knowledge base • Prioritizing stake holders needs • Strong customer service focus Soft Skills (Minimum) • Good verbal and written industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining