understand information presented in writing Use automated software applications Evaluate information against understand information presented in writing Use automated software applications Evaluate information against
JOB DESCRIPTION • Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors all dialer activities and leads while ensuring adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent acti
navigate computers and software applications (MS Office, Word, Excel, etc.) Able to commit to the entirety navigate computers and software applications (MS Office, Word, Excel, etc.) Able to commit to the entirety
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. § Solid cr
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. § Solid cr
JOB DESCRIPTION • Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors all dialer activities and leads while ensuring adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent acti
JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as pe
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionali
production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12
production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12