Retail Channel Customer Manager Jobs in Western Cape
Us Customer Service Pipeline
Exl
Cape Town Region
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline QUALIFICATIONS Experience of up to 1 year, preferably in a customer service environment Some post High School education listening abilities Effective organizational and time-management techniques Exhibit patience and a positive outlook key performance metrics, quality standards and customer experience program. Perform other duties as needed insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of
share this job on whatsappExecutives - Us Customer Service
ExlCape Town Region
Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to excellence and maintaining high standards in claims management. QUALIFICATIONS English language proficiency
Lead Assistant Manager: Workforce Manager
ExlCape Town Region
work and collaborate effectively with internal customer Preferred knowledge of medical terminology Preferred insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of into insights, streamline operations, improve customer experience, and transform their business. Our work and collaborate effectively with internal customer Preferred knowledge of medical terminology Preferred insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of
Assistant Manager
ExlCape Town Region
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of mentor members of the team to provide excellent customer experience Soft Skills/ Aptitude Self - discipline
Assistant Manager
ExlCape Town Region
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with initiatives • Absence and timekeeping and behavioral management of reportees JOB DESCRIPTION Responsible for meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls
Assistant Manager
ExlCape Town Region
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring system to the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal sales & service, handling voice and queries, customer escalations etc. with excellent verbal communication insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of into insights, streamline operations, improve customer experience, and transform their business. Our
Bbbee Manager
ExlCape Town Region
grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action reporting and monitoring tool Support project management of transformation initiatives/projects Preferential grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action reporting and monitoring tool Support project management of transformation initiatives/projects Preferential
Assistant Manager
ExlCape Town Region
insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of into insights, streamline operations, improve customer experience, and transform their business. Our insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of into insights, streamline operations, improve customer experience, and transform their business. Our
Assistant Manager Cape Town
ExlCape Town Region
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of mentor members of the team to provide excellent customer experience Soft Skills/ Aptitude Self - discipline
Assistant Manager Cape Town
ExlCape Town Region
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with initiatives • Absence and timekeeping and behavioral management of reportees JOB DESCRIPTION Responsible for meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls
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