JOB DESCRIPTION • Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors all dialer activities and leads while ensuring adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent acti
acceptable methods and techniques Develop curriculum, learning objectives, and/or course materials Deal with acceptable methods and techniques Develop curriculum, learning objectives, and/or course materials Deal with
JOB DESCRIPTION • Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors all dialer activities and leads while ensuring adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent acti
JOB DESCRIPTION Role/Responsibilities To manage the timely delivery of pre-process, Customer Journey & Refresher trainings for all processes. To ensure trainers achieve > 85% of the defined KRA's Assist in addressing Developmental needs of employees and trainers Conduct training / follow up
JOB DESCRIPTION Assist Operations team with performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template and tracker creation Scorecards and dashbo
QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 months QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 months
QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 months QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 months
international travel support including visa facilitation & Logistics support - point to point pick-up international travel support including visa facilitation & Logistics support - point to point pick-up
acceptable methods and techniques Develop curriculum, learning objectives, and/or course materials Deal with acceptable methods and techniques Develop curriculum, learning objectives, and/or course materials Deal with
JOB DESCRIPTION Assist Operations team with performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template and tracker creation Scorecards and dashbo