DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide updates and evaluating the effectiveness of the training programs. The primary interactions would include attending the training apart from periodic reporting of all the above to the Operations owner /Training leader /Ability to: Assess process-training needs. Deliver presentations or training using acceptable methods and 12 months of training experience in BPO / Utilities industry. Prior exposure to training shall be preferred
JOB DESCRIPTION • Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors all dialer activities and leads while ensuring adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent acti
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. § Solid cr
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. § Solid cr
JOB DESCRIPTION • Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors all dialer activities and leads while ensuring adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent acti
QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 months Reliability ( Preferably has previous experience in the training field or Nursing Academe JOB DESCRIPTION The primary QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 months Reliability ( Preferably has previous experience in the training field or Nursing Academe
QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 months Reliability ( Preferably has previous experience in the training field or Nursing Academe JOB DESCRIPTION The primary QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 months Reliability ( Preferably has previous experience in the training field or Nursing Academe
Such as - Housekeeping, F&B Service, Front office management, Guest House Management, Cost optimization Such as - Housekeeping, F&B Service, Front office management, Guest House Management, Cost optimization
DESCRIPTION The job also includes development of training curriculum (modules, manual, participant guide updates and evaluating the effectiveness of the training programs. The primary interactions would include attending the training apart from periodic reporting of all the above to the Operations owner /Training leader /Ability to: Assess process-training needs. Deliver presentations or training using acceptable methods and 12 months of training experience in BPO / Utilities industry. Prior exposure to training shall be preferred
JOB DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor and drive schedule adherence. Communicate effectively with internal and external customers. Perform other duties and assignments as directed. QUALIFICATIONS Abi