Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability Efficiently manage intra-day staffing and service level. § Provide timely, accurate reports on intra-day Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability Efficiently manage intra-day staffing and service level. § Provide timely, accurate reports on intra-day
Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability Efficiently manage intra-day staffing and service level. § Provide timely, accurate reports on intra-day Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability Efficiently manage intra-day staffing and service level. § Provide timely, accurate reports on intra-day
escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with
of the process and its key drivers. Reasonable level of business perspective regarding the internal functioning of the process and its key drivers. Reasonable level of business perspective regarding the internal functioning
of the process and its key drivers. Reasonable level of business perspective regarding the internal functioning of the process and its key drivers. Reasonable level of business perspective regarding the internal functioning
escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with
interact and communicate effectively across all levels of the organization Good influencing skills Solid interact and communicate effectively across all levels of the organization Good influencing skills Solid
interact and communicate effectively across all levels of the organization Good influencing skills Solid interact and communicate effectively across all levels of the organization Good influencing skills Solid
fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any per KSFs over the month. Attrition within target levels Improvement in quality and productivity Customer fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any per KSFs over the month. Attrition within target levels Improvement in quality and productivity Customer
fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any per KSFs over the month. Attrition within target levels Improvement in quality and productivity Customer fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any per KSFs over the month. Attrition within target levels Improvement in quality and productivity Customer