leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and
JOB DESCRIPTION • Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors all dialer activities and leads while ensuring adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent acti
JOB DESCRIPTION Assist Operations team with performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template and tracker creation Scorecards and dashbo
production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12
production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12 production. QUALIFICATIONS Open to Process Executives and Senior Executives aligned to the Process At least 12
leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and
JOB DESCRIPTION Assist Operations team with performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template and tracker creation Scorecards and dashbo
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. § Solid cr
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. § Solid cr
JOB DESCRIPTION • Generates schedules accordingly to meet the business requirements enabling superior customer service • Monitors all dialer activities and leads while ensuring adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent acti