systems and applications Ability to produce high quality outcomes in a highly productive environment. Ability systems and applications Ability to produce high quality outcomes in a highly productive environment. Ability
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of
accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with initiatives • Absence and timekeeping and behavioral management of reportees JOB DESCRIPTION Responsible for accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with
Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring
grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action reporting and monitoring tool Support project management of transformation initiatives/projects Preferential grants Employee Equity Work closely with the EE Manager to ensure timely submission (annual) Support action reporting and monitoring tool Support project management of transformation initiatives/projects Preferential
JOB DESCRIPTION Technical Skills Good knowledge of MS Office applications like - PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio Internet usage and email access SETA process and online systems SDF experience Process Specific Skills Content designing and development Ability to present
ABOUT US EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn d
QUALIFICATIONS Education Requirements Grade 12/Matric Work Experience Requirements Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account ABOUT US EXL is the indispensable partner for leading businesses in data-led industries
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved following EXL policies and procedures Own Time management as well as that of the trainees Knowledge of
accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with initiatives • Absence and timekeeping and behavioral management of reportees JOB DESCRIPTION Responsible for accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with