Call Centre Quality Coach Jobs in Western Cape
Exl
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Executive Cape Town NEW
Exl
Cape Town Region
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience JOB inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
share this job on whatsappAssistant Manager Cape Town
ExlCape Town Region
ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets controls and efficiency Providing motivation, coaching and feedback to team members to enable them to Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets controls and efficiency Providing motivation, coaching and feedback to team members to enable them to
Assistant Manager
ExlCape Town Region
ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets controls and efficiency Providing motivation, coaching and feedback to team members to enable them to Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets controls and efficiency Providing motivation, coaching and feedback to team members to enable them to
Assistant Manager NEW
ExlCape Town Region
related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance performance to external stakeholders • Daily coaching and interaction with frontline staff to address concerns KPIS on target • Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness SLTs • Initiate project to improve performance • Coaching frontline staff • Identifying and developing successors related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance
Assistant Manager Cape Town NEW
ExlCape Town Region
related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance performance to external stakeholders • Daily coaching and interaction with frontline staff to address concerns KPIS on target • Attrition within threshold • Quality and accuracy of reports • Efficiency and effectiveness SLTs • Initiate project to improve performance • Coaching frontline staff • Identifying and developing successors related to SLAs • Coordination with Operations, Quality and Training Team • Interact and report performance
Lead Assistant Manager NEW
ExlCape Town Region
related to SLAs Coordination with Operations, Quality and Training Team Interact and report performance performance to external stakeholders Daily coaching and interaction with frontline staff to address concerns and KPIS on target Attrition within threshold Quality and accuracy of reports Efficiency and effectiveness the SLTs Initiate project to improve performance Coaching frontline staff Identifying and developing successors related to SLAs Coordination with Operations, Quality and Training Team Interact and report performance
Assistant Manager Cape Town NEW
ExlCape Town Region
related to SLAs Coordination with Operations, Quality and Training Team Interact and report performance performance to external stakeholders Daily coaching and interaction with frontline staff to address concerns and KPIS on target Attrition within threshold Quality and accuracy of reports Efficiency and effectiveness the SLTs Initiate project to improve performance Coaching frontline staff Identifying and developing successors related to SLAs Coordination with Operations, Quality and Training Team Interact and report performance
Cape Town
ExlCape Town Region
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
Us Customer Service Pipeline
ExlCape Town Region
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
Senior Executive
ExlCape Town Region
programs. The primary interactions would include coaching and mentoring of the associates attending the programs. The primary interactions would include coaching and mentoring of the associates attending the
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