handling of complaints • Answering/responding to inbound contact from customers professionally and responding administrative requests raised by customers • Rooting inbound client contacts to the appropriate resources when complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
handling of complaints • Answering/responding to inbound contact from customers professionally and responding administrative requests raised by customers • Rooting inbound client contacts to the appropriate resources when complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
•Quality Assure policies conserved •Quality Assure Calls •Quality Assure cases prepped for ECBU •ECBU training
•Quality Assure policies conserved •Quality Assure Calls •Quality Assure cases prepped for ECBU •ECBU training
Quality Assure policies conserved • Quality Assure Calls • Identify reporting requirements • Identify process
Quality Assure policies conserved • Quality Assure Calls • Identify reporting requirements • Identify process