complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
•Quality Assure policies conserved •Quality Assure Calls •Quality Assure cases prepped for ECBU •ECBU training
Quality Assure policies conserved • Quality Assure Calls • Identify reporting requirements • Identify process
Quality Assure policies conserved • Quality Assure Calls • Identify reporting requirements • Identify process