Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the supplied with detailed feedback • Responds to customer inquiries by understanding inquiry; reviewing assembling and forwarding information; verifying customer's understanding of information and answer • Meet require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the supplied with detailed feedback • Responds to customer inquiries by understanding inquiry; reviewing assembling and forwarding information; verifying customer's understanding of information and answer • Meet require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients' improving their new business, servicing and claim journeys. • Champion the Customer Experience aspects of the desired client experience. • Take ownership of Customer Experience monitoring and reporting of all functions Efficiencies and Performance, who is accountable for our customer experience enhancements and monitoring Client
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients' improving their new business, servicing and claim journeys. • Champion the Customer Experience aspects of the desired client experience. • Take ownership of Customer Experience monitoring and reporting of all functions Efficiencies and Performance, who is accountable for our customer experience enhancements and monitoring Client
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients' Relationship Management • Coaching • Process Champion and Customer Champion • Ability to mitigate risks • Knowledge
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients' Relationship Management • Coaching • Process Champion and Customer Champion • Ability to mitigate risks • Knowledge
with team •Team Player •Coach •Process Champion •Customer Champion •Consultant •Risk Mitigator •Solutioner
with team •Team Player •Coach •Process Champion •Customer Champion •Consultant •Risk Mitigator •Solutioner
working relationships with internal and external customers. • Evaluate and Extra Cover risk from new and
working relationships with internal and external customers. • Evaluate and Extra Cover risk from new and