adhered to. This includes ensuring that the service provided to internal stakeholders and external clients Identify training requirements • Manage and improve the overall customer experience • Provide optimal Contain and improve cost effectiveness of functions provided • Implementation of agreed initiatives to improve improve operational efficiency and customer experience • Insure that the various SLAs are adhered to and reporting on service failures and errors • Ensure training and development of staff • Contribute to the various
adhered to. This includes ensuring that the service provided to internal stakeholders and external clients Identify training requirements • Manage and improve the overall customer experience • Provide optimal Contain and improve cost effectiveness of functions provided • Implementation of agreed initiatives to improve improve operational efficiency and customer experience • Insure that the various SLAs are adhered to and reporting on service failures and errors • Ensure training and development of staff • Contribute to the various
analyzing, and interpreting complex data sets to provide valuable insights and support strategic decision-making drive operational efficiency and improve customer experience. Who'll you report to: You'll be based within understand business requirements and priorities. Provide analytical support and insights to assist in the advantageous. • Relevant certifications or training in Excel. • Proven experience in Data Analytics, preferably within within the ICT or insurance sector. Your Experience • Strong Organisational and multitasking abilities: