get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
team Your Experience: • 5 or more years' experience in similar role • Leadership experience would be beneficial • Knowledge of long-term insurance industry • Experience in Individual life insurance product i.e. Life
team Your Experience: • 5 or more years' experience in similar role • Leadership experience would be beneficial • Knowledge of long-term insurance industry • Experience in Individual life insurance product i.e. Life
Distribution Your Experience: • 3 or more years' experience in similar role • 3rd party experience • Financial • Knowledge of long-term insurance industry • Experience in Individual life insurance product i.e., Life
Distribution Your Experience: • 3 or more years' experience in similar role • 3rd party experience • Financial • Knowledge of long-term insurance industry • Experience in Individual life insurance product i.e., Life
requirements • Manage and improve the overall customer experience • Provide optimal staff capacity with correct to improve operational efficiency and customer experience • Insure that the various SLAs are adhered to strategy of business area Your experience: • Minimum 3 - 5 years experience in New Business environment
requirements • Manage and improve the overall customer experience • Provide optimal staff capacity with correct to improve operational efficiency and customer experience • Insure that the various SLAs are adhered to strategy of business area Your experience: • Minimum 3 - 5 years experience in New Business environment
qualification; diploma/degree beneficial Your experience: • You must have a minimum of 2 years in the centre and administration industry • You must have experience dealing with clients/brokers/IFA's Your Knowledge
qualification; diploma/degree beneficial Your experience: • You must have a minimum of 2 years in the centre and administration industry • You must have experience dealing with clients/brokers/IFA's Your Knowledge