EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
EXPERIENCE IN THE FINANCIAL SERVICES SECTOR AND NEW BUSINESS IS ESSENTIAL Manage new business team and requirements Manage and improve the overall customer experience Provide optimal staff capacity with correct skills to improve operational efficiency and customer experience Insure that the various SLAs are adhered to and quality standards, set targets to facilitate continuous improvement of both SLA and quality standards Monitor correspondence is professional and in line with standards and protocols of the organisation Help manage
EXPERIENCE IN BOTH GROUP AND INDIVIDUAL LIFE CLAIMS IS ESSENTIAL Evaluate claims forms and supporting information received Writing claims assessment standards/policies Auditing/QA of work done by peers Deliver preferable Min 2-3 years experience in Life Insurance Assessing Medical Background Experience in both group and
EXPERIENCE IN BOTH GROUP AND INDIVIDUAL LIFE CLAIMS IS ESSENTIAL Evaluate claims forms and supporting information received Writing claims assessment standards/policies Auditing/QA of work done by peers Deliver preferable Min 2-3 years experience in Life Insurance Assessing Medical Background Experience in both group and
Financial Reporting Standards (IFRS) and tax legislation. Qualifications and Experience: Qualification in an advantage. Knowledge of Great Plains, and experience would be an advantage. High level of integrity dealing with finances Financial analysis: extensive experience in financial management, including gathering
Financial Reporting Standards (IFRS) and tax legislation. Qualifications and Experience: Qualification in an advantage. Knowledge of Great Plains, and experience would be an advantage. High level of integrity dealing with finances Financial analysis: extensive experience in financial management, including gathering
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer