team members Ticket allocation and monitoring for prescribed customers Ensuring that tickets aren't stagnating stagnating for prescribed customers Ensuring that all tickets from prescribed customer systems are created and within Monday.com Ensure that prescribed customer tickets are actioned within SLA Completing daily reporting ensuring that Monday.com is up to date Ensure that tickets are assigned to on-shift engineers Ensuring workload
team members Ticket allocation and monitoring for prescribed customers Ensuring that tickets aren't stagnating stagnating for prescribed customers Ensuring that all tickets from prescribed customer systems are created and within Monday.com Ensure that prescribed customer tickets are actioned within SLA Completing daily reporting ensuring that Monday.com is up to date Ensure that tickets are assigned to on-shift engineers Ensuring workload
towards the qualification Written and passed RE5 exam Interested candidates are encouraged to apply for
troubleshooting steps in the internal knowledge base or ticketing system Mentor and coach junior support engineers
shooting steps in our internal knowledge base or ticketing system Communicate effectively with customers
shooting steps in our internal knowledge base or ticketing system Communicate effectively with customers
troubleshooting steps in the internal knowledge base or ticketing system Mentor and coach junior support engineers
our technical team on outstanding client issues/tickets, following up with clients on general service levels