Assistant Manager Customer Service Jobs in Western Cape
Pronel Personnel
Junior Support Engineer
Pronel Personnel
Cape Town Region
Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology troubleshooting assistance to customers via phone and email Log faults with service providers and third third parties Assist in investigating and resolving technical issues Collaborate with senior support engineers address complex technical issues Document and track customer issues, resolutions and trouble shooting steps
share this job on whatsappJunior Support Engineer Cape Town, South Africa
Pronel PersonnelCape Town Region
Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology troubleshooting assistance to customers via phone and email Log faults with service providers and third third parties Assist in investigating and resolving technical issues Collaborate with senior support engineers address complex technical issues Document and track customer issues, resolutions and trouble shooting steps
Senior Support Engineer Cape Town, South Africa
Pronel PersonnelCape Town Region
technical support and troubleshooting assistance to customers via phone and email Investigate and resolve issues Log faults with service providers and third parties Document and track customers issues, resolutions Reinforce SLAs to manage end-user expectations Proactively identify trends and patterns in customer issues to recurring problems Communicate effectively with customers, providing regular updates and solutions clearly
Senior Support Engineer
Pronel PersonnelCape Town Region
technical support and troubleshooting assistance to customers via phone and email Investigate and resolve issues Log faults with service providers and third parties Document and track customers issues, resolutions Reinforce SLAs to manage end-user expectations Proactively identify trends and patterns in customer issues to recurring problems Communicate effectively with customers, providing regular updates and solutions clearly
Team Coordinator Cape Town, South Africa
Pronel PersonnelCape Town Region
for prescribed customers Ensuring that tickets aren't stagnating for prescribed customers Ensuring that prescribed customer systems are created and allocated within Monday.com Ensure that prescribed customer tickets
Team Co-ordinator
Pronel PersonnelCape Town Region
for prescribed customers Ensuring that tickets aren't stagnating for prescribed customers Ensuring that prescribed customer systems are created and allocated within Monday.com Ensure that prescribed customer tickets
Senior Noc Engineer Cape Town, South Africa
Pronel PersonnelCape Town Region
and configurations following established change management processes Perform risk assessments and impact Senior Support Engineers, Principal Engineers, Management and Administration to address network issues
Senior Noc Engineer
Pronel PersonnelCape Town Region
and configurations following established change management processes Perform risk assessments and impact Senior Support Engineers, Principal Engineers, Management and Administration to address network issues
Lead Engineer
Pronel PersonnelCape Town Region
development Collaborate with Principal Engineers and Managers to define project goals, requirements and technical
Lead Engineer Cape Town, South Africa
Pronel PersonnelCape Town Region
development Collaborate with Principal Engineers and Managers to define project goals, requirements and technical
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