remote support to end users (Including WFH users) Managing and supporting incidents logged within SLA agreements incidents and providing input to the end user problem management forum Ad Hoc assistance with projects and application Basic network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter Technologies Competencies Good people management skills Time management - prioritizing important issues Be
Finance Experience • Experience in Portfolio Management tools • Jira administrator type of exposure •
Architecture, MI / BI and Data Products Collaborates and manages across internal data pillars Quality and timeous Abilities Attention to Detail, Accuracy and Quality Management Holistic and Systems Thinking - Creating simplicity