users with day-to-day IT issues Providing end user support to end users Quality incident resolution Regular Troubleshooting application issues including MS Teams and MS Office Escalating issues that cannot be resolved timeously SLA Provide remote support to end users (Including WFH users) Managing and supporting incidents logged requests logged on CA Providing first line support diagnosis and support for output device services Contribute IT software and hardware, desktop, and laptop support Relevant OEM Certification Relevant hardware certification