currently looking for CIC Team Leader to coordinate, manage and control the activities of the Inbound/Outbound through First Contact Resolution and effective Case Management to meet organizational and operational objectives and procedures in end-to-end processing, risk management and workflow and ensure the team's adherence interactions to reduce any potential risks. Continuously manage resource capacity to ensure workload balancing Expectations Manage people development initiatives and processes such as performance management, succession
Bachelor's degree in business administration, management or a related field Market Related Salary
level of escalations and complaints Effectively manage the customers expectations Matric or NQF level
level of escalations and complaints Effectively manage the customers expectations Matric or NQF level