for maintaining and executing marketing and customer services functions within the company. This includes cooperation with the Sales, Finance Teams and customers. This is a 6-month contract Marketing Develop relationships with clients/customers by organizing and developing customer marketing plans. Market research artwork for POS and promotional items Attending customer events alongside promoter. Arranging delivery Event planning, coordination and execution Customer Services support functions Digitalization (Teccom;
in the handling of enquiries and applications Customer Focus Stakeholder Management • To effectively enhance the levels of service and communication to ensure the provision of client service excellence. Learning Investment/Portfolio Management • Stakeholder Management and customer focus• Planning and organising• Report writing
abnormalities, logging calls and following up with service providers and regions. Routing of these tickets up and escalation and closing of tickets after customer agreement. Focus Areas: To ensure that all network and escalation Procedures within the prescribed service level agreements. Hand over all relevant network Systems/Networks. Transport Core and Access Networks and Services. GSM knowledge and related technologies.
Funds. Customer Focus Stakeholder Management Client relationship management Ensuring that customer complaints Post-Investment teams to ensure alignment in client service and stakeholder management. Company's representation management. Knowledge of company products and services. Good networks within sector in both private and
and lessons learnt feedback for more improved services. Implement talent management initiatives, including with both internal and external clients Excellent customer relationship skills Respect for confidentiality
performance and output of the Service Centre Consultants to drive operational service delivery. The candidate achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, against SLA. Provide failover support to outsource service team for business continuation purposes. Ongoing to client/organizational objectives within the Service Centre for the specific team being led. Participate Year Diploma or Equivalent Experience 5-8 Years Service Centre Team Leader Experience Knowledge of People
and Escalation Procedures within the prescribed service level agreements• Hand over all relevant network Systems/Networks Transport Core and Access Networks and Services GSM knowledge and related technologies Must have
self-build and Bitstream teams with regards to service delivery. Key Performance Areas: Support to Field Escalations: Escalations tracking and insights. Service Delivery engagement.
messaging to specific target audiences (e.g. customers, staff, etc.) Banking/ Telecommunication industry
requirements In-depth knowledge of the financial services industry, including familiarity with industry