performance and output of the Service Centre Consultants to drive operational service delivery. The candidate to 20) for a specific client across 2 different desks (inbound and outbound) Overall focus on team morale achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, against SLA. Provide failover support to outsource service team for business continuation purposes. Ongoing to client/organizational objectives within the Service Centre for the specific team being led. Participate
abnormalities, logging calls and following up with service providers and regions. Routing of these tickets and escalation Procedures within the prescribed service level agreements. Hand over all relevant network Systems/Networks. Transport Core and Access Networks and Services. GSM knowledge and related technologies.
and Escalation Procedures within the prescribed service level agreements• Hand over all relevant network Systems/Networks Transport Core and Access Networks and Services GSM knowledge and related technologies Must have
self-build and Bitstream teams with regards to service delivery. Key Performance Areas: Support to Field Escalations: Escalations tracking and insights. Service Delivery engagement.
content that supports the company's product and service objectives. This role involves collaborating with that aligns with the telco business's product and service objectives. Develop engaging static assets for
maintaining and executing marketing and customer services functions within the company. This includes close planning, coordination and execution Customer Services support functions Digitalization (Teccom; Dealers
enhance the levels of service and communication to ensure the provision of client service excellence. Learning
Post-Investment teams to ensure alignment in client service and stakeholder management. Company's representation management. Knowledge of company products and services. Good networks within sector in both private and
and lessons learnt feedback for more improved services. Implement talent management initiatives, including
requirements In-depth knowledge of the financial services industry, including familiarity with industry