OUR CLIENTS' OFFICES IN NEWLANDS, CAPE TOWN The Support Engineer plays a critical role in the operational delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with efficiency Customer Care Support Team Lead and Customer Care Account Managers to align technical support activities resolutions. Contribute to the development of support documentation, knowledge bases, and FAQs to assist
qualification or experience First and/or Second Line Support Experience Experience in working with O365, Azure
absenteeism. Organise relevant training sessions. Support the new product development (NPD) process by assisting optimal production methods. Work closely with and support the maintenance and technical teams. Basic Sage (or other financial accounting and management software) will be advantageous. Experience in optimisation
absenteeism. Organise relevant training sessions. Support the new product development (NPD) process by assisting optimal production methods. Work closely with and support the maintenance and technical teams. Basic Sage (or other financial accounting and management software) will be advantageous. Experience in optimisation
specialists in the development, maintenance, and support of our company's platforms. The ideal candidate responsible for the development, maintenance, and support of our company's platforms. Oversee the design standards. Provide technical guidance, mentoring, and support to team members, fostering a culture of collaboration Engineering, or related field. 5 years of experience in software development, with at least 2 years in a leadership
requirements and business needs. 6. Project Support: ○ Provide support throughout the project lifecycle, from training materials, and other documentation to support the implementation and use of the solution. ○ Conduct Understanding ○ Basic understanding of technology and software development processes. ● Documentation ○ Proficiency
attention to budgetary constraints • Payroll • Finance support (Debtors/Creditors/Pettycash) • Maintain positive