Technical Account Manager works closely with customers to understand and improve their client journey communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with company and actively using products/services. Build customer loyalty to reduce churn and increase upsell experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
and call on prospects and acquire new business. Build and promote strong, long-lasting customer relationships activities, progress, and pipeline insights to customers. Any other functions that may require the incumbent
and call on prospects and acquire new business. Build and promote strong, long-lasting customer relationships activities, progress, and pipeline insights to customers. Any other functions that may require the incumbent
products and services to new and existing customers. Source new long-term customers to expand customer base and products to effectively advise customers and drive sales. Serve all counter customers efficiently and professionally and a positive customer experience. Offer additional products and specials to customers after receiving new customers and maintaining strong relationships with existing customers. Respond to customer inquiries Ensure all customer queries are addressed and tasks are completed to the satisfaction of the customer. Adhere
products and services to new and existing customers. Source new long-term customers to expand customer base and products to effectively advise customers and drive sales. Serve all counter customers efficiently and professionally and a positive customer experience. Offer additional products and specials to customers after receiving new customers and maintaining strong relationships with existing customers. Respond to customer inquiries Ensure all customer queries are addressed and tasks are completed to the satisfaction of the customer. Adhere
sales targets are achieved. Build a portfolio of customers, both existing and new (business development) development) Maintain an accurate database of customers, their locations and fields of business. Analyse and monitor of your customer portfolio. Monitor sales trends in the industry as well as amongst customers. Monitor Monitor customer prospects, projected and actual sales, opposing activity, pricing, and product specifications deliver to customers as part of our drive for quality customer service. Provide exceptional customer service
sales targets are achieved. Build a portfolio of customers, both existing and new (business development) development) Maintain an accurate database of customers, their locations and fields of business. Analyse and monitor of your customer portfolio. Monitor sales trends in the industry as well as amongst customers. Monitor Monitor customer prospects, projected and actual sales, opposing activity, pricing, and product specifications deliver to customers as part of our drive for quality customer service. Provide exceptional customer service
including upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly and procedures. Previous retail experience / customer service experience. For leadership roles; managerial
including upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly and procedures. Previous retail experience / customer service experience. For leadership roles; managerial
team. Establish and nurture relationships with customers to facilitate debt collection. Receive and process transactions, including discounts and rebates. Handle customer claims such as damages and pricing discrepancies copy invoices to customers at month-end. Address and resolve queries appearing on customer accounts promptly manner. Prepare monthly customer reconciliations. Familiarity with customer trading terms and processing with policy requirements. Conduct A/R analysis by customer and perform accruals/provisions as needed. Undertake