and digital solutions, offering comprehensive services across diverse industries. Operating worldwide reach their full potential. About the Role: The Service Delivery Manager will be responsible for leading assessment and recommendations on process re-engineering and offshoring feasibility; Interact extensively personnel; Lead client engagements to ensure consistent service delivery; Contribute to business development in
our Client: Our client is in search of a dynamic Service Desk Team Leader to ignite business growth and guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities customer service. Endeavour to provide all customers with the best level of customer service and support support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets leadership, guidance and support to a team of service desk analysts; Develop and coach team members to
experience in collaborating with developers and data engineers to enhance campaign performance, advising account Collaborate cross-functionally with developers, data engineers, account directors, and other teams to integrate
experience in collaborating with developers and data engineers to enhance campaign performance, advising account Collaborate cross-functionally with developers, data engineers, account directors, and other teams to integrate
Bachelor's degree in Computer Science, Software Engineering, or related field (preferred but not required);
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide investments – automation, process simulation, re-engineering, domain expertise, analytics, etc. Responsible
Bachelor's degree in Computer Science, Software Engineering, or related field (preferred but not required);
Bachelor's degree in Computer Science, Software Engineering, or related field (preferred but not required);
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide owner of key accounts from an IT service delivery perspective; Lead service delivery reviews on SLA adherence projects with clients and internal stakeholders; Service Delivery Reviews: Participate in MBR/QBR reviews Value Creation: Identify, implement, and review service improvement initiatives. Drive productivity improvements compliance and information security as part of service delivery. Work with internal audit teams to meet
call centre services across various sectors, including FinTech, banking, and financial services. They are valuable experience in the FinTech and financial services sectors. Key Responsibilities: -Manage accounts small FinTech environments, banking, or financial services -Preferable international experience, particularly