appealing, impactful and on brand. Responsible for Internal Branding collateral Design and conceptualisation innovative and creative branding proposals to drive internal and external marketing initiatives. Liaising with relationships with all Stakeholders and clients (both internal and external), to become a trusted partner. Finance at heart. Ensure expenditure is within budget. Level of Authority - Subject Matter Expert Provide guidance
planning. Maintain close working relationships with internal IT and business management to understand firm Able to form good relationships with people at all levels. Highly organized, analytical thinker. Ability technical information to Non-technical people. Level of Authority Strong influence on strategic direction defining performance standards and meeting service levels; manage resources. Leadership skills; ability to feedback Relationship Management; ability to balance internal vs external customer requirements Adaptability
issues in a timely and efficient way. Work with Internal Legal Counsel in managing contractual dispute requirements. Provide authoritative guidance to internal teams on critical legal documents and concerns
issues in a timely and efficient way. Work with Internal Legal Counsel in managing contractual dispute requirements. Provide authoritative guidance to internal teams on critical legal documents and concerns
and investigate deviations. Review daily service levels, customer experience, quality, and compliance measures commission expenditure per area is within budget Level of Authority Provides input into development of Journey 3-5 years' experience working at a management level within a Call Centre of a large operation 2 years
3 years in an instructional design role Higher level education and instructional design qualifications-
Management of all relevant service providers and Service Level Agreements and suppliers Provide after-hours facilities
Management of all relevant service providers and Service Level Agreements and suppliers Provide after-hours facilities
various industries. Clients could be domestic or international. Liaise with Operations Managers and Sr. Managers
various industries. Clients could be domestic or international. Liaise with Operations Managers and Sr. Managers