understanding of Contact Center telephony markets, solutions, Contact Center designs and personalized IVR experience including the ability to explain technology solutions in business terms, establish rapport and persuade
needs/interventions required and provide necessary training solutions. Coordinating with Training Vendors and designing Identifying areas of standardization in Training, Recruitment and On Job Training and developing training procedures Identifying areas of standardization in Training, Recruitment and On Job Training and developing training procedures Coordinating with Operations, Workforce planning, Recruitment, Human Resources and other stakeholders to effectively requirements. Conducting Assessment Center for Trainer Recruitment and selection Create and maintain Skill matrix
needs/interventions required and provide necessary training solutions. Coordinating with Training Vendors and designing Identifying areas of standardization in Training, Recruitment and On Job Training and developing training procedures Identifying areas of standardization in Training, Recruitment and On Job Training and developing training procedures Coordinating with Operations, Workforce planning, Recruitment, Human Resources and other stakeholders to effectively requirements. Conducting Assessment Center for Trainer Recruitment and selection Create and maintain Skill matrix
customers by providing the best services and offering solutions to customer's queries. · Excellent listening and establish what the problem is and explain the solution · The ability to work well in a team · problem
may work in one or many locations, and they are generally responsible for everything to do with the physical Effective management and control of energy and general utilities in the respective portfolios Daily walk
may work in one or many locations, and they are generally responsible for everything to do with the physical Effective management and control of energy and general utilities in the respective portfolios Daily walk
establish what the problem is and explain the solution · The ability to work well in a team · problem