ensure service delivery against client performance standards. Key Responsibilities: Ensure efficient operation and conduct regular quality assurance checks of calls and adherence to client processes and procedures campaign. Level of Authority Works according to standard guidelines and accepted work practices / norms and Organizational Skills; defining performance standards and meeting service levels; manage resources. Leader in a Call Centre environment 1 years' experience as an operations Manager in a call Centre environment
Customer Service Enthusiasts SA's largest Contact Centre is currently recruiting Customer Care Representatives Service Experience (Retail/Hospitality/Contact Centre) What's In It For You: Guarenteed Basic Salary