quarterly reports with Senior Ops Managers and address areas of improvement. Ensure continuous Improvement performance and formulate service improvement plans and address operational issues. Sets the strategy in line with budget but decisions are approved by the departmental head. Engages with the Client on service optimisation
knowledge of common programs such as Microsoft Office. Previous experience working with contract regulations
knowledge of common programs such as Microsoft Office. Previous experience working with contract regulations
Compile monthly reports with Operations Managers and address areas of improvement Engage with client on operational opportunities for service and process improvements to Head of Operations Analyse and research team metrics Input into commission structures for sign off by the Head of Operations Provide a Subject Matter expert role role) Engage with Client on a weekly basis to address operational issues and service delivery. Daily operating practices but decisions are approved by the Head of Ops. Tactical Client interactions daily Operational
IVRs Attention to detail Sizing campaigns based on Head Count Hours requirement. Sizing data needs versus
Capacity Management Stakeholder Management Microsoft Office products 6- 8 years' experience of which minimum the needs of the business Computer literate (MS office, Word, Excel, power point and outlook) Professional
Capacity Management Stakeholder Management Microsoft Office products 6- 8 years' experience of which minimum the needs of the business Computer literate (MS office, Word, Excel, power point and outlook) Professional
Influencing skills Detail orientation Microsoft Office Friendly disposition (focus on relationship building
Project management Demonstrate Computer literate – MS Office and CMMS software Demonstrate Property, Facilities
Project management Demonstrate Computer literate – MS Office and CMMS software Demonstrate Property, Facilities