This is a Senior Training position that requires the candidate to design, develop, implement, and manage in the organization. The Senior Training Manager ensures the training teams are effectively and efficiently the specified vertical. Implementing the overall Training strategy that supports the learning requirements customizing learning solutions for each client. Provide training vertical expertise to clients. Proposing learning Upskills, cross-skills and Compliance, and Regulatory training. Leading Business Reviews with the clients and
employees (Team Leaders) and ensure appropriate training of new employees Liaise with the client on campaign workforce issues Work with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject workforce issues Work with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject improvements. Ensure employees have access to appropriate training and other resources to perform their jobs. Provide in a Call Centre environment 1 years' experience as an operations Manager in a call Centre environment
Customer Service Enthusiasts SA's largest Contact Centre is currently recruiting Customer Care Representatives Service Experience (Retail/Hospitality/Contact Centre) What's In It For You: Guarenteed Basic Salary
implementing, and administering development and training programs for company employees. This role involves Implementation: Design, develop, and implement training and development programs based on organizational seminars, and other training sessions. Evaluate the effectiveness of training programs and make necessary years of experience in organizational development, training, or a related field. Strong knowledge of organizational
implementing, and administering development and training programs for company employees. This role involves Implementation: Design, develop, and implement training and development programs based on organizational seminars, and other training sessions. Evaluate the effectiveness of training programs and make necessary years of experience in organizational development, training, or a related field. Strong knowledge of organizational
values and expected behaviors in everything we do. Training of internal company systems Work with head of
values and expected behaviors in everything we do. Training of internal company systems Work with head of