Operations Managers ensuring alignment to customer requirements. Compile monthly reports with Operations Managers Operations Managers on operational performance. Assist with workforce planning issues Coach Operations
Ops Managers ensuring alignment to customer requirements. Compile quarterly reports with Senior Ops Managers Review and define all roles and shift patterns required for the operation and suggest improvements. Management Operations Managers on operational performance. Assist with workforce planning issues. Coach Senior Ops ability to balance internal vs external customer requirements. Adaptability / Resilience with the ability
after-hours facilities / technical support / assistance on site or remotely Ensure compliance of house
after-hours facilities / technical support / assistance on site or remotely Ensure compliance of house
Manager position that is a leader-manager role that requires the candidate to train, design and develop, and & that it is in line with the Organization's requirements of improving Customer Experience Manage multiple to understand any training needs/interventions required and provide necessary training solutions. Coordinating interviews and selection as per departmental requirements. Conducting Assessment Center for Trainer Recruitment planning training resources and training room requirements as per ramp plans Periodical interventions with
Manager position that is a leader-manager role that requires the candidate to train, design and develop, and & that it is in line with the Organization's requirements of improving Customer Experience Manage multiple to understand any training needs/interventions required and provide necessary training solutions. Coordinating interviews and selection as per departmental requirements. Conducting Assessment Center for Trainer Recruitment planning training resources and training room requirements as per ramp plans Periodical interventions with
preparation of obligations registers. To support (as required) all business areas in relation to legal aspects and thereafter manage the necessary compliance requirements in terms of the prevailing best practice corporate compliance with industry standards and legal requirements. Provide authoritative guidance to internal
preparation of obligations registers. To support (as required) all business areas in relation to legal aspects and thereafter manage the necessary compliance requirements in terms of the prevailing best practice corporate compliance with industry standards and legal requirements. Provide authoritative guidance to internal
to understand firm and technology goals and requirements. Ensure dialler campaigns operate efficiently compliant whilst driving to meet/exceed targets. Key Requirements: Participate in business and technology planning ability to balance internal vs external customer requirements Adaptability / Resilience with the ability to Sizing campaigns based on Head Count Hours requirement. Sizing data needs versus headcount costs. M Connect, Five9, InContact, etc. (Genesys preferred.) Requires excellent communication skills, analytical ability
and answering questions about their services. Requirements · Excellent listening and questioning skills