is hiring customer service agents for a UK campaign. Successful candidates will help customers by providing providing the best services and offering solutions to customer's queries. · Excellent listening and questioning The most important rule in providing excellent customer service is to be friendly · Know your product literacy · Able to work nightshift · 6 to 12 Months customer service experience · Basic of R6000 .Commission
They provide the full spectrum of support from Customer Service to Technical Support to Sales and Retentions balance outstanding, support and experience with customer whilst maintaining compliance standards Telco achieved and enhanced Previous experience within the Customer Service, Technical, Sales, Collection and Retentions experience working at a management level within a Call Centre of a large operation 4-5 years experienced in multiple campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education
InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, Qualys and Nessus
reports Cultivating a high-performance culture by caring Stimulates and motivates Develops and executes
reports Cultivating a high-performance culture by caring Stimulates and motivates Develops and executes
areas such as data management, analytics, and customer support. Participate in training sessions and
data pipeline to provide actionable insights into customer acquisition, operational efficiency and other