manager for the call center's Operations & Quality functions to understand any training needs/interventions required and provide necessary training solutions. Coordinating with Training Vendors and designing customized intervention in consultation with Operations, Quality, HR and any other stakeholders. Identifying areas milestones and plan training based on that People Coordinating with Operations, Workforce planning, Recruitment Manages ongoing version control/changes & the quality of all training content and material & keep
manager for the call center's Operations & Quality functions to understand any training needs/interventions required and provide necessary training solutions. Coordinating with Training Vendors and designing customized intervention in consultation with Operations, Quality, HR and any other stakeholders. Identifying areas milestones and plan training based on that People Coordinating with Operations, Workforce planning, Recruitment Manages ongoing version control/changes & the quality of all training content and material & keep
Good written and spoken English The ability to coordinate, plan, time management working against tight
Good written and spoken English The ability to coordinate, plan, time management working against tight
Review daily service levels, customer experience, quality, and compliance measures. Manage an effective Communication
Review daily service levels, customer experience, quality, and compliance measures. Manage an effective Communication