available resources to provide accurate solutions. Data Entry: Accurately document customer interactions, including Ensure adherence to quality standards and service level agreements (SLAs) by consistently meeting performance
Responsibilities: Client - Work with the Client Representative to ensure that modules meet client needs and 3 years in an instructional design role Higher level education and instructional design qualifications-
company Global brand and ensuring that this is represented according to Brand guidelines. Proactively recommend at heart. Ensure expenditure is within budget. Level of Authority - Subject Matter Expert Provide guidance
and investigate deviations. Review daily service levels, customer experience, quality, and compliance measures commission expenditure per area is within budget Level of Authority Provides input into development of Journey 3-5 years' experience working at a management level within a Call Centre of a large operation 2 years
and investigate deviations. Review daily service levels, customer experience, quality, and compliance measures delivery teams to ensure the ongoing development all levels. Build relationships with all relevant internal including commission expenditure, is within budget. Level of Authority Provides input into process improvement defining performance standards and meeting service levels; manage resources in the longer term. Strong and years' experience working at a Senior management level within a Call Centre of a large operation. 3-5 years'
Management of all relevant service providers and Service Level Agreements and suppliers Provide after-hours facilities
Management of all relevant service providers and Service Level Agreements and suppliers Provide after-hours facilities