We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and processes Microsoft Word and Excel. Good typing skills. Prior call Centre sales experience minimum - 6 months 6 months
Previous experience as a Recruiter for Contact Centre staff (Bulk Recruitment) Must be able to handle
Previous experience as a Recruiter for Contact Centre staff (Bulk Recruitment) Must be able to handle
We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and processes Microsoft Word and Excel. Good typing skills. Prior call Centre sales experience minimum - 6 months 6 months
lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production advantage. At least 5 years' experience in a debt collection call center with minimum 2 years leadership experience
unpaid debt and the collection thereof for Medical Aid Claims and Private Patients Collection of outstanding outstanding debt Monthly statement run is completed for all outstanding accounts, i.e. the debtor (patient) are accurately identified and traced for collection of debt Ensure that all medical aid claims are submitted Hand over accounts to the Legal Department for collections timeously and in line with the company's internal estate accounts are handed over to the Legal Collections Department for management timeously and in line
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
rebates, advertising, CGIC aggregate fund, bad debt, incentives, overdraft facility, general provisions CGIC aggregate fund. Monitor and account for bad debt. Provisions – Other: Handle and account for various
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers