24/7 basis Capturing all network incidents on the Fault Management System Reporting, handing over and similar experience Must have knowledge of incident management and problem management, network Management
in departmental projects• Provide support Incident Management Problem Management. Network Management processes
operational processes and procedures for incident management, service request fulfillment, and escalation management. Incident & Problem Management: · Establish and maintain incident and problem management processes · In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong
operational processes and procedures for incident management, service request fulfillment, and escalation management. Incident & Problem Management: · Establish and maintain incident and problem management processes · In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong
Knowledge:
servers and network devices
relevant matters in the different forums. Incident management system through reporting, investigating,
relevant matters in the different forums. Incident management system through reporting, investigating,
allocate SAP Security JIRA requests. Handle incident management and resolve security issues per SOP's and
auditing requirements, control procedures and incident management procedures) Communicate with end users and