Customer Success Specialist (JB4436) Remote, for applicants living in South Africa R25 000 – R30 000 looking for a self-disciplined and personable Customer Success Specialist to join their growing team clients successfully integrate and optimise their SaaS platform to meet their needs. The ideal candidate client needs. Previous experience in customer support or customer success roles. Familiarity with CRM promptly and effectively to maintain high levels of customer satisfaction. Collaborate with internal teams
repeat business through creating customer confidence, capturing customer data, and building brand loyalty and fulfill customer orders, inform customers of promotions. Provide a high level of customer experience experience by answering customer questions and making recommendations based on customer needs and demonstrating including opening and closing registers. Check customer IDs to ensure they meet the minimum age requirements including protocols for safety, sanitation, customer service, and security including cash handling, locked
and offer customer support. The goal, overall, is to build both the engagement rate and customer loyalty
Employee Assistance – Access to a wide variety of services such as: Study assistance, Car benefits, Relocation Subsidised canteen facilities and Employee health services. Performance Management – Competency and value