HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
Keyword planner, AdWords, Shopping and Merchant Centre Pixel Implementation WordPress Duties: Develop
ability. Contact Dewald on dewaldbe-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
Handle leads promptly, including out-of-hours calls/messages/emails. Provide quick callbacks, assisting Handle leads promptly, including out-of-hours calls/messages/emails. Provide quick callbacks, assisting
Handle leads promptly, including out-of-hours calls/messages/emails. Provide quick callbacks, assisting Handle leads promptly, including out-of-hours calls/messages/emails. Provide quick callbacks, assisting
courteous, kind and friendly manner; – Handle incoming calls (landline and cell phone); – Manage business email