Location: Johannesburg Metro, Johannesburg Description:
As a Training Facilitator, your primary responsibility will be to facilitate training sessions for be expected to deliver engaging and informative training programmes to enhance the skills and knowledge Duties:
is looking for a certified First Line Support Engineers with MCSE certification to be based full time at our Midrand offices. The First Line Support Engineer will be responsible for the efficient logging positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding
verification and capturing of information into the Service Desk Application, and most importantly, displaying understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
including protocols for safety, sanitation, customer service, and security including cash handling, locked storage confident self-leader Actively participate in required training and education. This role routinely uses standard experience in a related field OR industry-recognized training or education in a related field. Requirements:
leading a team of testers, including recruitment, training, and performance management. Strong knowledge
- 10 years' experience in banking / financial services Strong English communication Strong computer literacy - 10 years' experience in banking / financial services Strong English communication Strong computer literacy
professional IT services to several South African market-leading companies, needs the full-time services of a Professional
- 10 years' experience in banking / financial services Strong English communication Strong computer literacy - 10 years' experience in banking / financial services Strong English communication Strong computer literacy
professional IT services to several South African market-leading companies, needs the full-time services of a Professional
10 years' experience in banking / financial services