incumbent will analyze training needs and prioritizes contact centre training in line with operational operational needs. Conducts training and development programs to improve individual and organizational performance – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through Contact Centre Training Manager and management. Ensures that the identified training needs analysis results
available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts training and development programs – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through Contact Centre Training Manager and management. Ensures that the identified training needs analysis results
completion · Ensure training of all new staff & upskilling of operators via on-the-job training · Follow and and support the ISO, Health and Safety and Quality systems · Complete administrative Supervisory duties
and principles Occupational Health and Safety and Food Safety Regulations (FSSC 22000, AIB and ISO) Competency
and principles Occupational Health and Safety and Food Safety Regulations (FSSC 22000, AIB and ISO) Competency
and principles Occupational Health and Safety and Food Safety Regulations (FSSC 22000, AIB and ISO) Competency
flow and retention management. Safety and Compliance: Adhere to safety protocols and environmental regulations
a manufacturing environment. Must have health, safety and environmental exp. Manage costs related to
skills Maintain a high level of responsibility and safety awareness Minimun of Grade 12 Valid Code 14 License
skills Maintain a high level of responsibility and safety awareness Minimun of Grade 12 Valid Code 14 License