for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
dealt with timeously and effectively. • Ensure ticket Logs are dealt within SLA. • Adhering to all AD-HOC