Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Join a Leading Bank's Journey A leading bank in South Africa is calling for Salesforce enthusiasts to You'll support ongoing tasks within our Business Bank Operations and oversee the drive to increase efficiency skills development for team members. Liaise with Centres of Excellence for functional and technical development contractors within South Africa's dynamic financial and banking sectors. Here's why you should consider joining insights and connections within the financial and banking industries, ensuring you are placed in roles that
requires a professional with a strong background in banking, compliance, and project management. The ideal experience in the banking or financial services industry. Strong knowledge of banking operations, compliance
Introduction: Our client, a leading financial institution, is seeking a highly skilled and experienced BI Analyst II to join their team. The successful candidate will play a critical role in supporting business intelligence initiatives and providing valuable insights to drive data-driven decision-ma
Reference: NFC022016-Sel-1 Calling all Treasury Risk and Banking Coordinators If you are excellent with FMCG company is seeking a dedicated and dynamic Banking Coordinator to join their exceptional team. The and mitigating financial risks, optimizing our banking relationships, and ensuring the efficient operation and external audit Open Bank Accounts and collate onboarding documents Close Bank Accounts and obtain signatures signatures Liaise with stakeholders Bank mandates Education and Experience: Degree in Finance or Administration
quality, and funding parameters enabled through our banking client's project methodologies and people management Consulting and contribute to the success of our banking client through effective project management and
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
2 years’ relevant experience, preferably in Banking / financial industry  MUST
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial