Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced system testing and implementation Manage support calls to ensure user support and that high service levels
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
monthly Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in customers on the benefits of using products and services Call on customers on sites when necessary and perform decision-making process are identified and called on regularly Call on customers that purchase from competitors
SONIC Merchants called for installations and training for all low touch All merchants called for installations pack reaching merchant FF will schedule and tech to call same day Processes: Daily Usage of Optimo route Reduce cost to serve Reduce on site callouts by calling customer for repairs before attending When we resolve
responses to all internal and external calls received. Ensure all calls are transferred to the correct extension
testing and implementation.
working hours as well as rate my delivery KPIs by calling drivers and customers. Compiling distribution reports
ESXi, vCenters, and VMware platforms